Instructions for cancellation

The The cancellation / return period is 14 days from the day on which you or a third party named by you who is not the carrier took possession of the last goods.

Please send the articles by registered mail or as a package with acknowledgment of receipt to the following address and keep the shipping documents in a safe place for any queries.

DIMACCI GmbH 
Orangeriestr. 5
40213 Düsseldorf
02115504970
Germany

Please note that the items must always be returned to us in their original packaging; this serves to protect the goods from damage in transit when they are returned. Use the requested return label for the return. You can drop the parcel in your post office, your postman or a parcel station and send it back to us.

The return postage will not be reimbursed for shipments from abroad.

Please fill out the enclosed return form completely and enclose it with the return. If you have already paid, we will credit the amount to your bank or credit card account. Please note that a return can take a few days by post and that our return of goods also requires a short processing time.

1 year warranty
Express shipping
Easy returns
Can be reached quickly

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